We are Sentimex Care, a [company] incorporated in England. Our company number is and our registered address is (insert address)
(“Sentimex Care” / “we” / “our” / “us“). We are committed to ensuring that your privacy is protected. We comply with the UK General Data Protection Regulation (“UK GDPR”) unless and until the UK GDPR is no longer directly applicable in the UK. We also follow all national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the UK GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy.
This Privacy Policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.sentimexcare.co.uk (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.
Information you give Sentimex Care: You may give us information about you by completing enquiry form on the website or by requesting via the website that we send you marketing information. The information you give us may include your name, email address, address/location and phone number. We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent.
WHAT INFORMATION DOES SENTIMEX CARE HOLD AND HOW WE WILL USE IT
Information Sentimex Care collects about you: Sentimex Care may collect the following information from you when you visit the website:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline
- We will hold your personal information in accordance with the principles of the GDPR (and associated legislation) and in line with our Data Retention Policy. We are obliged and permitted by law and regulation to retain certain types of data for a minimum period of time.
- The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.
Use Made of the Information
We may use the information we receive and/or collect about you to:
- Fulfil our obligations under any contract that we have entered into with you or with a Service User that you represent, and to provide you or the relevant Service User with information or services that you or the Service User has requested
- Send you newsletters and marketing information if you have consented to us doing so
- Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website
Sentimex Care processes personal information for certain legitimate business purposes, which include some or all the following:
- Where the processing enables Sentimex Care to enhance, modify, personalise or otherwise improve the website, its services or communications
- To identify and prevent fraud
- To enhance the security of the network and information systems of Sentimex Care
- To better understand how people interact with the website of Sentimex Care
- To administer the website and carry out data analysis, troubleshooting and testing; and
- To determine the effectiveness of promotional campaigns and advertising
Where we are processing personal data that we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via email enquiries@sentimexcare.co.uk. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.
We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.
How safe is your information?
Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.
Disclosure of your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you
- Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website
Please note, we may need to disclose your personal information where we:
- Sell any or all of our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller
- Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
- Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction
Your Rights in Respect of your Data
If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us via email enquiries@sentimexcare.co.uk.
To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via email enquiries@sentimexcare.co.uk.
If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at https://ico.org.uk/.
If you have any further queries or comments on our Privacy Policy, please contact us via email enquiries@sentimexcare.co.uk. We also welcome your views about our website and our Privacy Policy.
COOKIE POLICY
Cookies are small text files which a website may put on your computer or mobile device when you first visit the website. The cookies will help the website recognize your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term ‘cookies’ in this policy to refer to all files that collect information in this way.
We use cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you use the website and also allows us to improve the services we provide to you. On the revisiting the website, we will be able to obtain the information about your previous visits and about your computer including where available, your IP address, operating system and browser type, for system administration. This is statistical data about your browsing actions and patterns and does not identify you.
We use following cookies:
- Strictly Necessary Cookies. These are cookies that are essential in order to enable you to move around the website and use its futures, such as accessing secure areas of the website.
- Analytical or Performance Cookies. We use these cookies to collect information about how visitors use the website. This helps us to improve the way our website works.
- Functionality Cookies. These cookies are used to you when you return to our website and to remember changes you have made to things such as text size, fonts and other parts of the website you can change so we can personalize to content for you.
Most browsers accept cookies automatically, but you can change your cookie preferences by adjusting your browser settings to refuse the setting of all or some cookies if you prefer. Please note, however, that if you do this and block all cookies (including essential cookies) we cannot guaranty that your experience will be as fulfilling as it would otherwise be and you may be not be able to access all parts of our website.
Where we collect personal data as part of our use of cookies on the website, we will do so in accordance with our Privacy Policy.